The communications tool you need to skyrocket your business
of customer service interactions will start with self-service by 2022
It is time to upgrade your communications
With the ever-evolving insurance market, it is vitally important to adapt to consumers changing wants and needs.
Grow and engage customer base
Today, customers want to connect with providers through SMS, email, and social in addition to voice. Automate important reminders about products or new policies. Boost loyalty by sending campaigns that inform customers about how to keep their homes, cars, and self safe.
Provide timely communications
40% of customers decide on an insurer based on the quality of the experience. You can do just that when you automate responses and direct customers to their destination quickly.
Insurance use cases
Consistent customer support
Provide consistent customer support by creating self-service options through call, text, or chatbot. For example customers can start a claim, check the status of a claim, get answers to FAQs, and more!
Improve internal processes
Easily improve internal communications by sending automated notifications for weather closures, changes to benefits, or other important company info. Send personalized anniversary and birthday messages to show your employees you care.
Atmosphere® CPaaS for Insurance is |
Want more info about how to digitally transform your insurance business? Check out our blog!