Atmosphere® SmartFlows offers the flexibility and control you need to create custom routing patterns and to streamline inbound call management across departments and locations. Switch between routing patterns to optimize call traffic for any situation, giving customers frustration-free support.
Leverage real-time and historical analytics to make better business decisions with Atmosphere® Insights. Access real-time call and message performance, location details, call-flows, and more to improve processes, reduce costs, and create the best customer experience possible.
With Atmosphere® call recording and monitoring, you get behind-the-scenes tools to help ensure that every call customer is receiving the best support possible when they call into your business. Record calls for compliance purposes or simplify customer support training with the ability to listen, whisper coach, and barge in on live calls.