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Automate trouble ticket management processes and configure workflows to route interactions for the quickest resolution.
Track customer behavior and gather feedback through surveys to improve the processes that affect the customer experience.
Keep in-house field and support teams on the same page with the ability to send updates and connect through multiple forms of communication.
Empower customers with the tools they need to address routine inquiries, and free your agents up to handle more complex issues.
Want more info about how to digitally transform your customer service efforts? Check out our blog…
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