Use AI bots with voice, SMS, social channels, and more. Chatbots can handle simple tasks such as resetting passwords, checking order status, appointment reminders, and can escalate complex issues to live agents.
Easily send updates through multiple channels to keep agents and customers informed. Notify agents of their weekly schedule or operational changes. Let customers know of business changes, order status, and product updates.
Automate processes so customers can easily take care of basic tasks on their own. Direct customers to self-service options to pay bills, check balances, buy products, and more.
Enable agents to address issues more effectively by providing context around customer preferences, past purchases, and buying intentions. Combine with a bot to search through databases to help agents find company and product info.
A cybersecurity company needed to deliver millions of critical omni-channel notifications. We implemented our Atmosphere® CPaaS solution to deliver over 38 different automated phone calls and messages to their customers. Our solution was quick to implement, improved customer experience, and saved time spent on manual processes.
A healthcare-focused fintech provider needed to quickly deliver a new benefit program to millions of subscribers, without increasing staffing. With Atmosphere® CPaaS we implemented Cloud Routing to handle complex interactions between 6 different contact centers. This led to an increase in agent bandwidth, streamlined internal and external processes, and saved resources.
Atmosphere® CPaaS is easy to integrate with your existing cloud based and on-premise solutions. With Atmosphere® SmartFlows automate and implement with little to no coding. If you are short on resources, accelerate your implementation, and let us do the heavy lifting with our Managed Solutions offering.
Want more info about how to create a new customer experience with your contact center? Check out our blog…