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Atmosphere® CPaaS for Contact Centers

Leverage CPaaS to provide a consistent customer experience

Top actions to reduce the strain on contact centers

The current world crisis presents new challenges for contact centers and customer service teams. Employees have transitioned to a remote and virtual workplace, customer inquiries have increased or have to be managed with a decreased staff, and frequent communications are more important than ever. Here is a guide that shows some quick tips to maintain customer service levels and improve agent productivity.

Top actions for contact centers guide

Contact Center Use Cases

Offload work from agents

Redirect inbound inquiries so your agents can share the workload with automated bots and self-service options. Let automation take care of the FAQ’s so your agents can answer more complex questions.

Send out agent notifications

Easily send updates through multiple channels to keep your agents informed. Let agents know what their schedule is for the week or if there is a change in how the call center is operating.

Create self-service options

Automate processes so customers can easily take care of basic tasks on their own. Direct customers to self-service options to pay bills, check balances, buy products, and more.

Send out customer notifications

Connect with customers on their preferred channel such as voice, text, or social messaging. Send notifications on business changes, order status, or new product updates.

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Produce consistent experiences

Present a unified front to your customers throughout multiple locations, departments, and channels for a personalized experience no matter when, where, or how they communicate with you.
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Want more info about how to digitally transform your customer service efforts? Check out our blog…

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