+1 (877) 336-9171

Get started
Log In

AI, Automation, and Analytics to help you create the new customer experience

Atmosphere® CPaaS for Contact Centers

Is it becoming increasingly difficult to keep up with changing customer preferences and demands?

Add the latest customer experience capabilities to your existing contact center solution.

Cloud-delivered.  Enterprise-grade. Ready for the future.

No rip and replace required.

Omni-channel Automation

Connect with customers on their preferred channel

Artificial

Intelligence

Deliver personalized, intelligent, and insightful interactions

Advanced

Analytics

Capture and measure actionable interaction insights

See real results

Leveraging omni-channel automation, AI, and analytics drives real business results…

%
increase in CSAT scores*
%
increase in revenue*
%
decrease in operational costs*

All of the benefits, none of the hassle

Maintain control and security

Keep pace with CX innovation

Customize and scale

Make data-driven decisions

Optimize costs and processes

Improve employee productivity

Put it into action

Handle simple tasks with bots

Today, 52%+ of your customers want to interact over email, SMS, social, and chat. Use AI bots to connect with customers through their preferred medium. Chatbots can handle simple tasks such as resetting passwords, checking order status, appointment reminders, and can escalate complex issues to live agents. 

Create self-service options

By 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation.* Start today when you automate processes so customers can easily handle basic tasks on their own. Direct customers to self-service options to pay bills, check balances, buy products, or FAQs.

Send out customer & agent notifications

Easily send updates through multiple channels. Notify agents of their weekly schedule or operational changes. Let customers know of order status, product updates, and discounts. 

Measure and improve CX

Gather and analyze data around how customers are interacting with your business. Make continuous improvements based on traffic volumes, sentiment, tonality, and more.

Year Established
Products
Team Size
Clients

*Nemertes Research 2020

Easy to implement and use

Atmosphere® CPaaS is easy to implement with your existing cloud-based or on-premise solution. Keep your existing system and avoid having to retrain your agents. Quickly create automated workflows and integrations with Atmosphere® SmartFlows, a drag-and-drop designer that requires little to no coding. If you are short on resources, accelerate your implementation, and let us do the heavy lifting with our Managed Solutions offering.

learn more
Atmosphere® CPaaS for Contact Centers is |

Want more info about how to create a new customer experience with your contact center? Check out our blog…

Right here!