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Customer Care & Contact Center

Deliver a world-class customer experience

 

 

Whether your Contact Center needs voice enablement, Interactive Voice Response (IVR), call routing capabilities, redundancy, or all of the above, Atmosphere® has you covered with cloud-based, network-level functionality.

Streamline customer interations with automated processes and intelligent call routing

Atmosphere® SmartFlows

Create customized call flows that allow your customers to get the help they need without frustration. Automate any business process to enable complete customer account management. Seamlessly route inbound calls based on time of day, location, and more. Adjust and optimize routing patterns on the fly to ensure your customers’ calls are always answered.

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Atmosphere® Voice Services

Enjoy high-quality, reliable voice calling over a triple-redundant, highly-available, all-IP network. We’re certified and validated with nearly every technology vendor, making it easy to deploy voice services no matter what existing equipment you may have.

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Behind-the-scenes tools to help you better manage the front end

Call Recording

Record and store calls for regulatory, quality assurance, or training purposes.

Call Monitoring

Make training a little easier with the ability to listen, whisper coach, or barge in on calls.

Analytics

View real-time dashboards for insights on call traffic, location performance, and more.

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