Voice Services and Applications for Contact Centers
Deliver a world-class customer experience
Whether your Contact Center needs voice enablement, Interactive Voice Response (IVR), call routing capabilities, redundancy, or all of the above, Atmosphere® has you covered with cloud-based, network-level functionality
Enjoy high-quality, reliable voice calling
Atmosphere® Voice Services delivers global voice connectivity over a triple-redundant, highly-available, all-IP network. We’re certified and validated with nearly every technology vendor, making it easy to deploy voice services no matter what existing equipment you may have.LEARN MORE
Streamline customer interactions with automated processes and intelligent call routing
Create customized fall flows that allow your customers to get the help they need without frustration. Automate any business process to enable complete customer account management.LEARN MORE
Behind-the-scenes tools to help you better manage the front end
Record and store calls for regulatory, quality assurance, or training purposes.
Make training a little easier with the ability to listen, whisper coach, or barge in on calls.
View real-time dashboards for insights on-call traffic, location performance, and more