Solutions Engineer

Intelepeer is expanding the team to meet the growing demand for voice services in the CPaaS (Communications Platform as a Service) market and we’re looking for a strong Candidate located in the Central Region (IL,IN,IA,NE,SD,MN ND,MI,IN,WI) with background in Telecom SIP, SaaS, CaaS, and API development in to join the team. You’ll work on both new and existing voice services clients primarily in the Central Region, with additional support throughout the US.

As the primary technical resource for the field sales force, the Solutions Engineer of Enterprise Sales will drive and manage the technology evaluation and activation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. In this role the selected candidate must be able to identify all technical issues associated with their assigned accounts to ensure complete customer satisfaction through all stages of the sales process while establishing and maintaining strong internal and external relationships though out the sales cycle.

Position Responsibilities

Be a technical owner for new clients from qualification to go-live
Own the solution design and implementation prior to a transition to the Customer Success team
Recommend the right solution. Ensure customer delight during onboarding by being a trusted advisor by also recommending industry best practices
Review, voice networks and make recommendations to industry best practice SIP designs.
Experience and understanding of API development.
Qualify the Customer requirement and IntelePeer’s ability to deliver a Solution
Support the sales process with Proof-of-Concept, Demos, response to RFPs
Identify market trends based on customer discussions and relay that to Product Management and Engineering teams
Contribute and assist with creating content libraries. Create any technical documents that may be required on a case-by-case basis
Conduct technical and product training for new recruits

Requirements

Education:

B.S in Computer Science or Telecommunications highly preferred

Expertise & Experience:

Communications Technology (SIP, BGP, NAT, WebRTC) experience.
Experience working in channel sales, white label, and/or service provider markets
Solid understanding of:
sales and implementation in hosted telecom and contact centers
SaaS and SaaS Support model
SIP & TDM trunking, enterprise voice routing, and existing carrier offerings
Demonstrated ability to:
interact with customers at all organizational levels
influence and collaborate across organizational boundaries
Experience with Contact Center infrastructure to include the following applications:
Telephony Server/PBX
Interactive Voice Response
Call Recording
Advanced Toll Free Services
Proficient in Microsoft Word, Excel, PowerPoint, Outlook
Proficient in customer relationship management (CRM) software; SalesForce preferred
Experience and working knowledge of API’s in technologies such as Java, Python, PHP with an experience of working in technical presales roles for a cloud offering.

Competencies

Superior presentation skills
Willing and able to accommodate sporadic travel (20-30%)
Outstanding verbal and written communication skills
Organized, analytical and creative in approach to eliminate sales obstacles
Positive, professional attitude
Self-motivated
Team player within a technical organization with a rapidly expanding customer base

To apply please Email recruiter@intelepeer.com

Solutions Engineer