Take control of your inbound communications
Atmosphere® Cloud Routing combines Enhanced Toll-Free with business-friendly features to create the next generation of communications management. Execute on your goals of disaster recovery, call center optimization, and follow-the-sun service while gaining access to call recording, call monitoring, activity reporting, and CRM integration – all through a single tool.
Features that let you manage down to the smallest detail
Ensure no call goes unanswered
Keep up with ever-changing call volumes and answerability across locations. View real-time analytics to determine which locations can handle taking more calls, then instantly change call routes to send more calls to available locations.
Always stay up and running, even when disaster strikes
No one expects a disaster to strike, but if one should, use Atmosphere® Cloud Routing to keep your operations running without skipping a beat.Quickly route calls from the affected call center to your other working locations to make sure no call is abandoned.