Speech Recognition

The Speech Recognition action allows you to convert an audio recording into text and return sentiment and tonality on any audio and text recorded. It could be used to provide transcripts of calls, measure the sentiment and tonality of an interaction, and more!

File Reference
This field allows you to select which channel you would like to analyze. Select ANI to record the caller, DNIS to record the receiver, and ICALL_#.CHANNEL_ID to record both channels. Depending on how you’ve built your flow, you may have additional channels to analyze like a recording or an SMS.

Sentiment
This field is not editable and is the file name assigned to the recorded sentiment. Visit the Sentiment page for more information.

Tonality
This field is not editable and is the file name assigned to the recorded tonality. Visit the Tonality page for more information.

Transcribed Text
This field is not editable and is the file name assigned to the transcribed text.

Variables
The Speech Recognition action creates several variables. These variables can be used later on in a flow through the SMS, External Web Call, Dial action, or more. Simply copy and paste or drag and drop the file name into whichever field you would like to insert the Speech Recognition analysis.