The Set action allows you to set a new variable of literal value or rename an existing variable streamlines the process of building an IVR menu through one block.
Select “custom” to set a new variable. Select an existing variable from the dropdown to rename it.
Name your custom variable. If you’ve selected an existing variable, its name will appear here.
Enter the name you would like to change an existing variable to. Note: this field will only appear if you’re renaming an existing variable.
Enter the value of the new variable you’ve set. Note: this field will only appear if you’re creating a new variable.