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Atmosphere® Insights

Actionable insights into all customer interactions across channels

 

 

Capture all interactions in one place

Visual dashboards show you the full picture of your communications with real-time visibility and historical trending.

Make data-driven decisions

Slice and dice your data with drill-down and filtering. Set up alerts based on thresholds or anomaly detection to stay on top of your KPIs.

Identify trends with AI

Dive deeper into your data with built-in natural language processing, sentiment analysis, and tonality that take the guesswork out of understanding the customer journey.

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Give everyone VIP access to data 

Marketing

Monitor campaign results and customer feedback to create more effective communications and product messaging.

Customer Service

Identify trends in customer issues and ensure they are being resolved to customers’ satisfaction.

Sales

See location and agent sales performance to make better decisions on staffing for upcoming promotions and product launches.

IT

View call volume and usage to better manage resources and detect potential issues.

See how Atmosphere® Insights works

Dive deep into your data today!

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