Actionable insights into all customer interactions across channels and integrated applications
A powerful combination of analytics, AI, and predictive decision-making tools to help you better understand how your customers are interacting with your business.
Capture all interactions in one place
Visual dashboards show you the full picture of your communications with real-time visibility and historical trending.
Make data-driven decisions
Slice and dice your data with drill-down and filtering. Set up alerts based on thresholds or anomaly detection to stay on top of your KPIs.
Identify trends with AI
Dive deeper into your data with built-in natural language processing, sentiment analysis, and tonality that help take out some of the guesswork.
Combine and visualize data without needing a ton of technical expertise.
VIEW DOCUMENTATIONCombine with Atmosphere® SmartFlows and Atmosphere® Engage
Get advanced reporting on your campaign and workflow results to make changes on-the-fly that will improve their effectiveness and ensure customer needs are met.
Visualize and act on customer behavior across all departments
Here are just a few ways Atmosphere® Insights can fit into your business:
Marketing
Monitor campaign results and customer feedback to create more effective communications and product messaging.
Sales
See location and agent sales performance to make better decisions on staffing for upcoming promotions and product launches.
Customer Service
Identify trends in customer issues and ensure they are being resolved to customers’ satisfaction.
IT
View call volume and usage to better manage resources and detect potential issues.