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Automate Omni-Channel Inbound Interactions

Reduce costs by 60%+ with Atmosphere® CPaaS

 

 

Create a better experience for customers and employees

Self-Service Options

Off-load internal resources simple requests for bill payments, status updates, and more.

Chat Bot

Deflect calls with an intelligent chat bot that can provide assistance for simple tasks such as FAQs.

Intelligent Routing

When calls need to go to a real person, make sure they get to the right place at the right time.

Use Cases

Marketing and Product Management

Better understand your customers with surveys, social channel listening, and automated responses.

Accounting

Remove manual processes with customer self-service for invoice and payment inquiries.

Sales and Account Management

Keep prospects and customers in the loop with automated responses for contract status and post-sales support.

Customer Care

Reduce costs with call deflection and moving communications to lower cost channels such as SMS.

HR

Provide employees with self-service options for benefits and answers to handbook FAQs.

IT and Development

Build communications-enabled apps and streamline trouble ticket and maintenance processes.

IntelePeer Customer Success Story

 

The Challenge

A Fortune 1000 public utilities company required highly reliable delivery of calls to contact centers to support high volumes of inbound calls during a natural distaster. They needed fast implementation of an extensible IVR-style solution during natural disasters and complete visibility into customer interaction data.

 
The Atmosphere® CPaaS Solution

End-to-end solution for mission-critical customer communications

High-Availability

Allowed servicing for over 800K calls across 2 call centers

Increased Capacity

Built extensible call automation within hours to streamline emergency calls

Complete Visibility

Captured customer metrics across all contact centers into a single dashboard

Generate Real Results

Check out how Atmosphere® can improve your business outcomes with automated inbound responses, outbound notifications, and RPA
A typical mid-sized Enterprise
(200 Employees)

$4.8M in increased potential revenue
$700k in cost saving for IT and personnel
$1.2M increased potential for EBITDA

With a typical annual CPaaS cost of $120k

A typical large Enterprise
(2,000 Employees)

$47.6M in increased potential revenue
$7M in cost savings for IT and personnel
$11.8M increased potential for EBITDA

With a typical annual CPaaS cost of $876K

Learn more about how CPaaS can benefit your business

Blogs
Automated Experiences: The Key to Your Customers’ Hearts

Take the heavy-lifting off your internal teams and allow them to focus on creating more charming customer interactions.

Engage Employees and Automate Communications: CPaaS for Human Resources

There are so many things you want to be able to do, but not enough time in the day to do it.

AI and the Enterprise: 3 Departments Seeing Enhancements

AI is not all about job- stealing robots and virtual assistants, in fact, AI can be key when it comes to a winning communications strategy.

Videos

Respond to questions, surveys, and feedback with Atmosphere® SmartFlows

Listen to what your customers are trying to tell you with Atmosphere® CPaaS

Allow your customers to take control of their billing with Atmosphere® CPaaS

Ready to rock ‘n roll?

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