Off-load internal resources simple requests for bill payments, status updates, and more.
Deflect calls with an intelligent chat bot that can provide assistance for simple tasks such as FAQs.
When calls need to go to a real person, make sure they get to the right place at the right time.
Better understand your customers with surveys, social channel listening, and automated responses.
Remove manual processes with customer self-service for invoice and payment inquiries.
Keep prospects and customers in the loop with automated responses for contract status and post-sales support.
Reduce costs with call deflection and moving communications to lower cost channels such as SMS.
Provide employees with self-service options for benefits and answers to handbook FAQs.
Build communications-enabled apps and streamline trouble ticket and maintenance processes.
A Fortune 1000 public utilities company required highly reliable delivery of calls to contact centers to support high volumes of inbound calls during a natural disaster. They needed fast implementation of an extensible IVR-style solution during natural disasters and complete visibility into customer interaction data.
End-to-end solution for mission-critical customer communications
Allowed servicing for over 800K calls across 2 call centers
Built extensible call automation within hours to streamline emergency calls
Captured customer metrics across all contact centers into a single dashboard