Analyst report
Generative AI: Revolutionizing Customer Engagement for Exceptional Outcomes
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IntelePeer’s Gen AI automates up to 90% of your customer interactions
and delivers ROI inside 90 days. Other solutions don’t compare.
Gen AI is needed to respond to today’s increasingly competitive environment
Labor cost reductions
By 2026, contact center labor costs are expected to be reduced by $80 billion due to the adoption of AI-powered chatbots and virtual assistants. Are you getting your savings?
Improved cost per customer interaction
The average cost for each live agent customer interaction is $3.50 – $6. Our SmartAgent and SmartOffice offerings are less than 40 cents per interaction. Looking to optimize your ROI?
Productivity and profits
Over the next 10 years, AI could increase productivity by 1.5% per year, increasing S&P 500 profits by 30% or more over the next decade. Ready to improve your earnings per share?
Improved customer experience
Generative AI could reduce average time to handle a customer interaction by 80% – and increase first time resolution by 25%. Ready to improve your CX?
Trusted by thousands of companies
Grow revenue while lowering the cost of customer acquisition and customer service
Modernize patient interactions
Automate patient engagement and streamline your healthcare communications processes with generative AI.
Things you can do
Personalize patient engagement
Deliver personalized communications and information tailored to each patient’s unique needs and preferences
Enhance efficiency and productivity
Free up valuable time for your staff to focus on high-value activities
Improve patient satisfaction and outcomes
Drive better outcomes and higher levels of patient satisfaction
Increase revenue
With AI, automated cancellations and rescheduling help reduce no shows and fill appointments to save you time and money
Drive AI-powered automation
Maximize returns with generative AI and self-service capabilities.
Things you can do
Automation and AI
Streamline business processes to deliver faster service
Self-service
Accelerate your customers’ problem resolution
Omnichannel
Deliver a connected experience across channels
Automate your customer journey
Supercharge your sales, deliver an unparalleled customer experience, and personalize your communication to buyers – all using AI.
Things you can do
Streamline customer service
Reduce customer response times and improve satisfaction levels
Enhance loyalty and retention
Cultivate lasting relationships with your customers
Create targeted marketing campaigns
Deliver personalized promotions, resulting in higher conversion rates and increased sales
Real-time customer engagement
Automate customer interactions across multiple channels
Power up your communication automation
Increase revenue and improve CX with generative AI. Our AI solutions can infuse cost-savings and operational efficiency into legacy communication processes.
Things you can do
Streamline your operations
Automate routine tasks – from service requests to meter installations
Personalize customer engagement
Improve CX with targeted outage notifications and energy-saving tips
Weather any storm
Send proactive customer service alerts
Advanced technology driving unquestionable results
See how other operations, inbound sales, account management, and support teams use IntelePeer
With SmartAgent, Secure Transportation used hyper-automation and AI to slash hold times by 50% and cut ride wait times from 45 to 10 minutes. Learn how they optimized the ride experience.
50%
Reduction in hold times
Top insurance company increases customer engagement and retention with SMS communications.
Learn more in this case study.
“We’ve saved approximately two thousand dollars per day since this platform started.”
Marshall Ware
Senior Manager Customer Experience
An enterprise utility company leads the charge with a remarkable 53% reduction in agent workload on routine functions. This empowers teams to enhance customer experience with members and providers.
53%
Reduction in agent workload
Enterprise retail chain achieves a 30% conversion of leads to in-person appointments.
Learn more about how our products changed automated appointment setting for our client.
In 2023, IntelePeer automated 52M interactions for a major US Fortune 50 health insurance company. We reduced on-prem to CCAAS migration effort by 75%.
52M
Interactions
How much of your call center can be automated?
We can tell you for free.
Our free Customer Interaction Intent Study takes your actual calls and processes them though our Generative AI engine. Uncover ways to automate >90% of interactions.
Our products
Learn how IntelePeer’s Communications Automation Platform, powered by generative AI, can help your enterprise achieve hyper-automated omnichannel communications that seamlessly deliver voice, SMS, social messaging, and more.
INTEGRATED ECOSYSTEM
Integrates seamlessly with leading CCaaS and UCaaS platforms
Our offerings accelerate time to ROI by seamlessly integrating with your current enterprise solutions. Ask your dedicated representative how – not if – our solutions fit into your current web stack.
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