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Create automated customer interaction routing through Virtual Attendant features within Atmosphere® SmartFlows. Virtual Attendant flows lead customers to the information they need, or the best possible resource, through virtual conversations. Series of questions and potential answers are customized within the flow to resolve customer queries. For example, provide automated self-service options or responses to FAQ’s for basic inquiries and then route more complex issues to a live agent.
For more information about Atmosphere® Virtual Attendant capabilities check out the links below:
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