Understanding the SmartFlows Messaging Dashboard

Atmosphere Insights is currently in Early Preview. As we continue to develop new features & content your experience may change.

The SmartFlows Messaging Dashboard is where you will find all your SmartFlows data related to SMS messaging. Note: This dashboard does not include data related to messages generated outside of SmartFlows.

The dashboard is comprised of seven widgets. A widget is an object in the viewing area that displays a chart, KPI, table, etc. Below you will find sample pictures of the dashboard with numbers associated to each visualization, and a corresponding description. For more information on terms used in this dashboard, check out the Glossary

Widgets 1 through 3 of the SmartFlows Messaging Dashboard in Insights
  1. Number of Active Flows – KPI reporting the number of flows generating a messaging session over the time frame selected.  
  2. Total Sent Messages – KPI reporting the number of outbound messages over the time frame selected.  
    • Average Message Size – The average outbound text message size in total characters over the time frame selected. 
  3. Total Received Messages – KPI reporting the number of inbound messages over the time frame selected. 
    • Average Message Size – The average inbound text message size in total characters over the time frame selected. 
Widgets 4 and 5 of the SmartFlows Messaging Dashboard in Insights
  1. Messages Sent/Received & Average Message Size by Day – Summary of the total text messages sent, received, and average message size by date over the timeframe selected. This chart displays message patterns and could indicate potential issues. 
  2. Sent & Received Messages by Weekday – Summary of average messaging data over a given day of the week. Note: If the dashboard timeframe is “Last 7 days” or shorter, an average by weekday cannot be calculated and this summary will display data similar to the Messages Sent/Received & Average Message Size by Day widget. 
Widgets 6 and 7 of the SmartFlows Messaging Dashboard in Insights
  1. Top 10 Messages Sent – The top “from” numbers (i.e., your numbers) to send outbound messages, based on message volume. 
  2. Top 10 Messages Received – The top “to” numbers (i.e., your numbers) to receive inbound messages, based on message volume. 

Check out the Messaging and SmartFlows pages to learn more about your other dashboards.