Understanding the Messaging Dashboard

Atmosphere Insights is currently in Early Preview. As we continue to develop new features & content your experience may change.

 

 

The Messaging Dashboard is where you will find all your SMS messaging data. The dashboard is comprised of 10 widgets. A widget is an object in the viewing area that displays a chart, KPI, table, etc. Below you will find sample pictures of the dashboard with numbers associated to each visualization, and a corresponding description. For more information on terms used in this dashboard, check out the Glossary

  1. Messages Sent – KPI that displays the total text messages sent over the time frame chosen.
  2. Messages Received – KPI that displays the total text messages received over the time frame chosen.
  3. Average Message Size – KPI that displays the average text message size in total characters over the time frame chosen.
  4. Messages Sent/Received & Average Message Size by Day – Chart that summarizes total text message sent, received, and average message size by date over the time frame chosen. This is meant to help identify patterns and potential issues.
  5. Messages Sent/Received & Average Message Size by Weekday – This chart is similar to #4, however it displays average messaging data over a given day of the week. For example, if the time frame you select is ‘Last 30 Days’ this chart will display the average sent, received, & size of messages over each day of the week (Monday, Tuesday, etc).

    (a) Note: if you chose a timeframe like ‘Last 7 days’ or shorter, there’s nothing to average, and this chart will display similar data to #4.

  6. Messages by Number Type – This is a breakdown of total messages by number type (i.e. long code, short code, alphanumeric, etc).

    For a list and description of the different number types associated with messaging, please refer to the data dictionary here.

7. Message Processing Status by Day – describes the final status of messages that were processed by the IntelePeer platform.

 

(a) Please see the documentation on Important Information About Message Status to understand more about message status.

 

8. Message Processing Errors by Day – Attribution of message failures. For example, if there was an error executing the send API or if there was an incorrectly configured webhook that caused inbound messages to fail.

 

(a) Please see the documentation on Important Information About Message Status to understand more about message status.

 

9. Top 10 Numbers by Messages Sent – This table shows the top ten “from” numbers (i.e. your numbers) that have sent an outbound messages. based on message volume.Top 10 Numbers by Messages Received – This table shows the top.

 

10. Top 10 Numbers by Messages Received – This table shows the top ten “to” numbers (your numbers) that have received inbound messages based on message volume.

Check out the Voice and SmartFlows pages to learn more about your other dashboards.