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Text FeedThis field allows you to select which channel you would like to analyze. Select ANI to record the caller, DNIS to record the receiver, and ICALL_#.CHANNEL_ID to record both channels. Depending on how you’ve built your flow, you may have additional channels to analyze like a recording or an SMS.
TonalityThis is the assigned name to the measurement. It will look like TONALITY_#.tonality. The # within the name refers to the number assigned to the Tonality block.
In order to act upon the Tonality measured by SmartFlows, you’ll need to follow it with Switch or Condition. Switch allows for more control over the actions you can take afterwards, so we recommend using Switch.
VariableSelect TONALITY_#.tonality to act upon the measurement.
ConditionThis field allows you to select “contains”, “less than”, or “greater than”. For Tonality values, select “contains”.
ValueThere are pre-determined values based on Watson’s capabilities. The valid values available for Watson Tone Analyzer are:
For more information about how to use IBM Watson’s Tone Analyzer visit https://cloud.ibm.com/docs/services/tone-analyzer.
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