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Whenever a user sends a message and the message gets delivered to the below link a case gets created with the message received and gets linked to the contact from which the message was received. It returns a json with the newly created caseId and case number.
URL : /services/apexrest/smsToCase
JSON to be sent from Workbench:
"message_Body": "Test SMS creation-5/9/2019 5:02pm",
"subject":"smsToCase - 5/9/19 at 5:02pm",
"description":"Create support ticket via smsToCase for testing in QA environment to verify message record with contact name "
In the database it will create a case with parent Account and Contact and case origin as SMS.
Send messages to Case from Workbench
Below are the received values: ANI:’+17685310975′, message_Body:’Hello’
description:test for subject and description
After receiving the values a case is created with the contact related to phone number and the account related to the contact and a related record for sms gets created.
A case got created with account and contact value and a related record got created and message got displayed in the chatBox.
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