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With Atmosphere® SmartFlows simple actions can be automated based on pre-defined customer needs. Set up a workflow to intelligently route calls and SMS messages based on specific user attributes, then simply drag and drop those pre-defined rules into your flow. Customers can be routed by rules such as day-of-week, a specific region or by the language detected in their response.
For more information about Atmosphere® smart call routing capabilities check out the links below:
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