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Text FeedThis field allows you to select which channel you would like to analyze. Select ANI to record the caller, DNIS to record the receiver, and ICALL_#.CHANNEL_ID to record both channels. Depending on how you’ve built your flow, you may have additional channels to analyze like a recording or an SMS.
SentimentThis is the assigned name to the measurement. It will look like SENTIMENT_#.tonality. The # within the name refers to the number assigned to the Sentiment block.
In order to act upon the Sentiment measured by SmartFlows, you’ll need to follow it with Switch or Condition. Switch allows for more control over the actions you can take afterwards, so we recommend using Switch.
VariableSelect SENTIMENT_#.sentiment to act upon the measurement.
ConditionThis field allows you to select “contains”, “less than”, or “greater than”.
ValueThere are pre-determined values based on Watson’s capabilities. Sentiment is scored as either negative to positive. You can configure your flow to react to the measured sentiment based on these values.
For more information about how to use IBM Watson’s Text Analysis: https://cloud.ibm.com/apidocs/natural-language-understanding#analyze-text
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