November 30, 2018

Scheduling

  • Campaigns can now be configured to run at a scheduled date and time; a user can choose between scheduling a campaign ahead of time or running it immediately

SmartFlows Templates

  • When configuring a campaign, a user can now choose from a few ‘Global SmartFlows’ – pre-configured templates for simple communications like outbound calls or SMS
  • Alternately, a user of both SmartFlows and Engage can create their own flow using the Inbound API action; it will then appear in the ‘Saved’ SmartFlows menu to use in a campaign