December 5, 2018

Dynamic Lists

  • Users now have the ability to upload a list with a custom combination of columns; these can then be configured as inputs in a SmartFlow to create personalized voice and SMS messages
    • Note to support sales conversations: currently, SmartFlows & Engage are both required to support customized outbound messaging (e.g. sending each contact a message with their own account balance, appointment date, etc.); for customers needing to communicate broad messages to their audiences (i.e. company wide announcements), Engage can be used alone.