Record Response

The Record Response action allows users to record short utterances. lt can be used to collect pieces of data from callers in a flow to transcribe and retain in client records (Confirmed name, address, phone number etc.).

 

Note: The functionality of this action is voice-related only. 

 

 

Inputs

This action will need configuration of the following items:

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Variables 

Record Response creates the following variable that can be accessed and used in the rest of the flow:

 

 

Audio Settings

Record Response allows you to set up an introduction and error recording to play to the user accordingly. An error message will only play if an error occurs such as the user not giving input. It will then re-prompt the caller for input. 

 

For more details to configure audio, check out Audio Settings