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The action looks like the Collect DTMF action in most ways and allows for the same configuration of the following items:
The key a caller can press on their dial pad key on dial pad to signify they’ve completed their input
Specify the number of seconds the user has to enter their input before the flow moves on.
Number of Digits
The number of digits that the action should expect to receive (i.e. 16 digits for a credit card number)
Embed audio clips or text-to-speech to configure an audio prompt for the action (i.e. “Please enter your 16-digit credit card number.”)
Store data in Atmosphere® Insights Data Records
When checked, DTMF inputs will be stored for analytics purposes in Atmosphere® Insights.
Note: Due to the potential for sensitive or private data to be shared, we do not store any DTMF inputs without this box being checked.
Enable Speech Rec
Allow for spoken inputs to be converted to text.
The Press or Say action creates a variable that contains the caller’s input (either DTMF digits or transcription of their speech). A switch action can be used to route the flow based on the contents of the variable.
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