Message Scheduling for Contacts


Users often require SMS Messages to be sent out at a specific time. This allows them to create messages when time is available during the course of their day. This also allows messages to be received by customers at a more appropriate time of day.

1.Click on ‘Schedule a message’ button to schedule a message.
2.After a message is scheduled it should be displayed in the ‘Scheduled Messages’ related record.

Enter date and time to send the message in that particular time and date. Choose the action and Enter the message body and hit ‘Schedule’ button to schedule a message.


Smoke Test:



Use cases Steps to test Test cases Expected result Actual result
1 Schedule a Message Enter Date,Time,Message body and choose an action and click on ‘Schedule’ to schedule a message. Enter the input Values. After clicking on the ‘Schedule’ button a record gets created on Scheduled Messages object with the received values. After the scheduling time a record will be created on SMS Storage object with the values received and message will be displayed on the chat window.

After the schedule date and time message was visible on the chat ‘window’ and a record got created on the SMS Storage object with the received values.