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The Menu Tree, otherwise known as an Interactive Voice Response (IVR) or voice menu, provides a menu of potential actions for routing incoming callers. A voice menu needs:
Note: The functionality of this action is voice-related only.
To add the audio for the Menu Tree, you can do either of these, or a combination of both:
In addition to configuring the initial audio a caller will hear, you can also play audio:
For more information, see Audio Settings.
The Menu Tree action creates the following variable that can be used throughout the rest of the flow:
The exit ports include DTMF input for numbers 0 – 9 and *
Err: The action to connect to if there is an error. Not always will you have an action following all the numbered ports. If the user enters a number or symbol that does not have actions following it, an error will occur.
If you still want the user to be brought back to the option menu to replay the valid buttons, we recommend connecting a “Play Audio” action after the err port. Here you can alert the caller of the error and then loop the audio action back to the menu tree. You can always add a counter action to this as well to track how many times the user has made a wrong input.
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