Managing and Using Numbers in Atmosphere® CPaaS

Atmosphere® offers a number of channels that brands can use to tailor their communications and reach customers where they are, from SMS notifications to chatbots in social messaging platforms. Your ‘numbers’ are the items that allow those communications to happen – everything from phone numbers to your Facebook Messenger credentials.

 

My Numbers

The clipboard icon in the left-side navigation takes you to the ‘My Numbers’ page. This is where you can browse numbers in your account. ‘Numbers’ refer to any item that might be used for communications: phone numbers, short codes, alphanumeric sender IDs for one-way text messaging, WhatsApp IDs, and Facebook Messenger credentials show up on this screen.

Pro and Enterprise Plans: Order a New Phone Number

Before you can experience everything the Atmosphere® CPaaS platform has to offer, you’ll probably need a phone number. Numbers can be assigned to flows to trigger automated processes when they are called or texted; they can also be used to send voice or text campaigns to your audiences. Here’s how you can get one for yourself: The second-from-top icon on the left-side navigation is the ‘Order New Numbers’ page. Click that page and follow these steps.

 

Note: All phone numbers come with a small monthly fee. Only U.S.-based phone numbers are currently available.

Toll-free numbers, short codes, and other number types are coming soon!

 

  1. Click ‘Phone Number & Toll Free’.
  2. Select a country.
  3. Configure any other filters you need. For search pattern filter, four digits are required. Tip: Can be used to search for a specific area code by prepending ‘1’ for the U.S. country code.
  4. Click Search to display numbers matching your criteria.
  5. Select one or more numbers.
  6. Scroll to the bottom of the page and click ‘Add Numbers’.
  7. You will see an ‘Order Placed’ confirmation alert.
  8. Click the clipboard icon to go back to your Number Management page, where you can see the number, check its provisioning status, and use it in flows when it is ready.
 
Pro and Enterprise Users: Assign a Flow to a Number

To assign a flow to a number, first find that number in the ‘My Numbers’ page.

Click the ‘Manage’ gear icon to open the configuration window. If you have any flows deployed, they will appear in either the Inbound Voice or Inbound SMS section of this window and you can select one of them to assign it to a number.

Once it’s assigned, call or text to try it out!