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Atmosphere® offers a number of channels that brands can use to tailor their communications and reach customers where they are, from SMS notifications to chatbots in social messaging platforms. Your ‘numbers’ are the items that allow those communications to happen – everything from phone numbers to your Facebook Messenger credentials.
The Numbers menu option in the navigation at the top of the page takes you to the ‘My Numbers’ page. This is where you can browse numbers in your account. ‘Numbers’ refer to any item that might be used for communications: phone numbers, short codes, alphanumeric sender IDs for one-way text messaging, Facebook Messenger credentials, and WhatsApp IDs show up on this screen.
If you have any flows assigned to the number, it will be listed accordingly underneath the Voice Flow or Text Flow section. The status column next indicates, with an eye icon, if the number is ready to be used. A number has to be CPaaS enabled in order for it to be used in Atmosphere®. This can be done by clicking the CPaaS toggle on the far right.
Before you can experience everything the Atmosphere® CPaaS platform has to offer, you’ll probably need a phone number. Numbers can be assigned to flows to trigger automated processes when they are called or texted; they can also be used to send voice or text campaigns to your audiences. Here’s how you can get one for yourself:
Click the Add New button to the right of the Phone Number table. The Order New Numbers page opens. Follow the steps below.
Note: All phone numbers come with a small monthly fee. Only U.S.-based phone numbers are currently available. Toll-free numbers, short codes, and other number types are coming soon!
To assign a flow to a number, first go into the SmartFlow’s Number Assignment page. Select the number you want to assign and then click the Assign Flow button.
Note: Only numbers that are CPaaS enabled will appear here. To enable a number, go into the Atmosphere Portal ‘My Number’ page, and switch the number’s CPaaS toggle to on.
Any flows you have developed will appear in the ‘Assign Flow’ window. Select the flow you want the number assigned to and click ‘Assign’.
Once it’s assigned, call or text to try it out!
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