Manage Payments

Allow customers to manage account payments without speaking with an agent using Atmosphere® SmartFlows. Account information is available to customers in real time through integration between Atmosphere® and any CRM or third-party system. Customers can choose to obtain their account balance, schedule payments for a later date, or immediately make a payment. 

Benefits
  • Improved customer experience. 
  • Improved security. 
  • Customer can self-service at any time. 
  • Reduced costs. 
  • Agent is not required to complete the transaction. 
  • Agent does not need to handle account payment details. 
How it Works
  • Customer enters their account information and is validated 
  • Customer selects Make Payment from menu options 
  • Atmosphere® does a lookup into third-party system to determine account data 
  • Atmosphere® returns payment amount to customer 
  • Customer enters payment details or schedules for another date 
  • Payment is submitted 
Need some help getting started?  

For more information about Atmosphere® payments capabilities check out the links below: