How to Forward a Number

What is Call Forwarding?

Call Forwarding unconditionally redirects telephone calls to another destination, which may be a mobile telephone, voicemail box or another telephone number where the desired called party is available.

  • Log into your account on the Customer Portal (
  • From the left-hand menu, select My Applications and Switched Number Translations.

  • Select Add New (In Blue) in the upper right corner from the Switched Number Translations table.

  • Follow the prompts in the Number Translations Wizard.

  • Create a profile name for the forward.

  • Enter the DID you would like to have forwarded. This must be an active number on your account. You can enter Single Numbers, or Bulk numbers, Forward a whole package or overwrite existing forwards.

  • Select the translation type. Forward = Auto call forwarding, Failover = Calls will be sent to the number you input only if your trunk is not responding to invites.

  • Input the desired destination number for the Forward/Failover.

  • Review and submit the order.

  • The forward will be in place in 5 to 10 minutes.