Data Dictionary – Voice Dashboard

The Voice Dashboard is full of data that gives you actionable insights into your calling activity. Use this handy guide to better understand the terms and widgets included in the dashboard. 

Dashboard NameWidget
Description
cdrRefIdTotal Calls KPI, Calls by Package, Calls By Number Label
Sum of unique complete and incomplete calls.
callswitchdurationsecs
Total Minutes of Use KPI
Sum of completed call minutes (MOU).
cdrRefId
Answer Ratio KPI
Sum of completed calls divided by sum of complete/incomplete calls.
cdrRefId
Calls, Minutes & Average Length of Call by Day, Calls, Minutes & Average Length of Call by Weekday
Sum of unique complete and incomplete calls.
callswitchdurationsecs
Calls, Minutes & Average Length of Call by Day, Calls, Minutes & Average Length of Call by Weekday, Minutes by Call TypeSum of completed call minutes (MOU).
cdrRefId, callswitchdurationsecs
Calls, Minutes & Average Length of Call by Day, Calls, Minutes & Average Length of Call by WeekdaySum of completed call minutes divided by sum of completed calls.
product_code
Minutes by Call TypeType of product the call (DID, Termination, etc.)
cdrRefIdDisconnect Reason
Sum of incomplete calls.
disconnectInitiator
Disconnecting Party
Category on how a call ended, completed or incomplete.
disconnect_reason
Disconnected Reason
Reason for why a call disconnected, complete or incomplete.
packageName
Calls by Package, Report View
Package name in IntelePeer's Portal.
numberLabel
Calls by Number Label
Number label in IntelePeer's Portal.
recordType
Report ViewResult of the call, incomplete or complete.
callStartTime
Report ViewTimestamp of when the call started.
callDisconnectTime
Report ViewTimestamp of when the call disconnected.
dialedCcNationalNational
Report ViewNumber dialed by the user placing the phone call.
aniCcNationalNational
Report ViewOrigination number of the user placing the phone call.
product_codeReport ViewType of product the call (DID, Termination, etc.)