Data Dictionary – SmartFlows Dashboard

The SmartFlows Dashboard is full of data that gives you actionable insights into your automaed workflow activity. Use this handy guide to better understand the terms and widgets included in the dashboard. 

Dashboard NameWidget
Description
Flow ID CountActive Flows KPI
Number of unique flows used in the timeframe
Session ID CountFlow Executions KPI, Flow Executions by Day, Flow Executions by Name
Number of times your flows have been executed.
Average actions per FlowAvg. Number of Actions per FlowThe average number of actions a user takes in a flow.
Average Flow Duration (minutes)Average Flow Duration (minutes), Flow Executions by DayThe average amount of time in minutes a user spends in a flow.
Time Stamp DateFlow Executions by DayDate MM/DD/YYYY.
Flow Name
Flow Executions by Name, Report ViewName of the flow in SmartFlows.
Call Event Action NameCall Event BreakdownCategory of an action which produced a voice call.
Outbound Dial ExecutionsCall Event Types By Day and Average Flow Duration Number of flow executions associated with an outbound dial action.
Inbound Call ExecutionsCall Event Types By Day and Average Flow Duration Number of flow executions associated with an inbound call trigger.
Transfer Call ExecutionsCall Event Types By Day and Average Flow Duration Number of flow executions associated with an transfer call action.
Dial Average Call DurationCall Event Types By Day and Average Flow Duration Average call duration of flows containing a dial action.
Inbound Call Average Duration

Call Event Types By Day and Average Flow Duration Average call duration of flows containing a inbound call trigger.
Transfer Call Average Duration Call Event Types By Day and Average Flow Duration Average call duration of flows containing a transfer call action.
Called NumberTop 10 Call Event Transfer/Trigger Number, Report ViewNumber dialed by the Call Event in the flow - trigger number (inbound), or a user-defined number for an outbound call event.
Call Event Flow NameTop 10 Call Event Transfer/Trigger Number, Report ViewFlow name(s) of Call Event Executions from SmartFlows.
Call Event Total Flow ExecutionTop 10 Call Event Transfer/Trigger NumberSum of Call Event Executions from SmartFlows.
Call DurationTop 10 Call Event Transfer/Trigger Number, Report ViewSum of the call time in minutes from Call Events in SmartFlows.
Call Answer IndicatorReport ViewWas the call answered, yes or no.
Call Answer DateReport ViewDate of when the call was answered.
Calling NumberReport View Origination number of the Call Event triggering the phone call - trigger number (outbound), or a user-defined number for an inbound call event.