Collect DTMF

Collect DTMF (Dual-Tone Multi-Frequency) allows for a user to input a response using their key pad. As a person presses a key in response to a prompt, a specific tone is made that the system understands.


Note: The functionality of this action is voice-related only.



NOTE:  If you are wanting to offer the option to either speak or press a digit, we recommend using “Press or Say” as that is the functionality of that action.