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There are four SmartFlows actions available to enable users to start, pause, resume, and end call recording within a flow. Please note that call recording functionality is currently in preview mode, meaning that we’re still working on these (and taking feedback!) and we might change how they work later on.
To begin a recording, drag the Start Capture action onto the board.
The flow will start to record the inbound audio. In the configurations, select the checkbox next to “MIX (Inbound & Outbound Audio)” to record both inbound and outbound audio.
If checked, the filename will appear as: <Customer ID>.<flowID>.<Action name>.<SessionID>.<tag>.wav
When Mix is unchecked, Atmosphere® creates two files, one for each side of the audio, the calling party and the called party.
File names if unchecked:
You can also add a Tag to audio file names to help identify them.
There are a variety of ways in which the file names will appear based on your configurations.
Example filenames: Mix is unchecked and Tag “apple” is added:
Mix is checked and Tag “orange” is added:
If there is a point within your flow that call recording is not necessary, like during a call transfer or DTMF collections, you can pause the recording and resume when necessary. This is also useful when you are providing or collecting protected customer information such as medical or credit card information. Here is where you pull Pause Capture and Resume Capture on your board.
To end call recording completely within your flow, drag Stop Capture to the board.
Call recordings can be accessed through IntelePeer’s cloud storage. Follow this tutorial to generate a private/public key pair and configure access to our storage.
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