+1 (650) 525-9200
There are four SmartFlows actions available to enable users to start, pause, resume, and end call recording within a flow. Please note that call recording functionality is currently in preview mode, meaning that we’re still working on these (and taking feedback!) and we might change how they work later on.
To begin a recording, drag the Start Capture action onto the board.
The flow will start to record the inbound audio. In the configurations, select the checkbox next to “MIX (Inbound & Outbound Audio)” to record both inbound and outbound audio.
If checked, the filename will appear as: <Customer ID>.<flowID>.<Action name>.<SessionID>.<tag>.wav
When Mix is unchecked, Atmosphere® creates two files, one for each side of the audio, the calling party and the called party.
File names if unchecked:
You can also add a Tag to audio file names to help identify them.
There are a variety of ways in which the file names will appear based on your configurations.
Example filenames: Mix is unchecked and Tag “apple” is added:
Mix is checked and Tag “orange” is added:
If there is a point within your flow that call recording is not necessary, like during a call transfer or DTMF collections, you can pause the recording and resume when necessary. This is also useful when you are providing or collecting protected customer information such as medical or credit card information. Here is where you pull Pause Capture and Resume Capture on your board.
To end call recording completely within your flow, drag Stop Capture to the board.
Call recordings can be accessed through IntelePeer’s cloud storage. Follow this tutorial to generate a private/public key pair and configure access to our storage.
© 2020 IntelePeer Cloud Communications.
155 Bovet Rd, San Mateo, CA 94402
When you visit IntelePeer website, it may store or retrieve information on your browser, mostly in the form of cookies. The information does not usually directly identify you, but it can give you a more personalized web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Advertising cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Analytics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.