Call Menu

This is a call menu with four options to select: 2 will play audio (like hours of operation) and 2 will transfer to another department.

 

 

Inbound Call – The Inbound Call trigger prepares the flow for a call.

 

Menu Tree – Gives options to the caller about what they are calling in about. Each port corresponds with the number key that the caller selects.

 

  • To play an audio file, upload the file into your Audio Library. When your file is uploaded, it will appear under the “Audio Library” dropdown in the Play Audio configurations.
  • To use text-to-speech, select your vendor and voice under the “Audio Text” dropdown and enter your text in the textbox.

 

Play Audio – Play an audio file or use text-to-speech to communicate to your caller.

 

  • To play an audio file, upload the file into your Audio Library. When your file is uploaded, it will appear under the “Audio Library” dropdown in the Play Audio configurations.
  • To use text-to-speech, select your vendor and voice under the “Audio Text” dropdown and enter your text in the textbox.

 

Transfer – Transfer the caller to another department.

 

From top to bottom, each port signifies what to do:

 

  • On Answer
  • On Hang-up
  • On Answer
  • On user Busy

 

Hang-up

Flows that are phone calls need to properly end the call. There are no inputs, so simply drag the action onto the board and connect it to the end of the flow.