Building Flows with WhatsApp

Respond to WhatsApp with WhatsApp Send

 

  • Drag an Inbound WhatsApp trigger onto the board. Inbound WhatsApp is used to trigger a flow whenever a message is sent to the assigned WhatsApp ID.

 

-To assign a WhatsApp ID to the flow, simply enter the WhatsApp ID (note: you must already have gone through the WhatsApp Brand Approval process and have WhatsApp ID accepted) and click the ‘Add’ button

 

 

  • To respond within WhatsApp, follow up with a ‘Send WhatsApp’ action

 

 

– Note that you can use any of the ‘Available Variables’ to customize the message or fields

 

  • Configure the ‘WhatsApp Send’ action.

 

For text:

Message

Enter the message that you would like to send.

 

 

For image:

Media URL

Enter the URL where the image could be found.

 

Caption

Describe or annotate your image if desired.

 

Media Type

Select the format of the media you’d like to send. Available file types are: GIF, JPEG, JPG, PNG, SVG, TIF, IFF.

 

 

  • Click ‘Save’ to validate your flow for any errors and ‘Deploy’ to put your flow into production.

 

Customize responses with Switch
  • Drag an Inbound WhatsApp trigger onto the board.
  • Drag a Switch action onto the board and connect it.

 

 

– Select the condition ‘contains’
– Add the keyword you want to use to prompt a certain WhatsApp response

 

 

  • Connect a WhatsApp response to each condition in the Switch action to send a custom response based on each of your keywords.
  • Click ‘Save’ to validate your flow for any errors and ‘Deploy’ to put your flow into production.