Authenticate Customers

Automate customer authentication prior to connecting with an agent or receiving sensitive notifications. Use Atmosphere® SmartFlows to verify access to private information at the beginning of customer interactions to streamline and secure communication. 

Benefits
  • Improved customer experience and security. 
  • Reduced or eliminated agent handling time. 
  • Reduced costs. 
How it Works
  • Customer enters account number 
  • Passcode is sent to the user’s phone number on file 
  • Customer enters passcode 
  • Atmosphere® verifies the entry 
  • Customer is transferred to the Contact Center, and the account is marked as verified 
  • When the call is transferred to an agent, the agent does not need to validate the customer 
Need some help getting started?  

For more information about Atmosphere® customer authentication capabilities check out the links below: