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This page includes definitions of terms you will find in your Atmosphere® Insights Dashboards.
Disconnected By Description
Disconnected Party can be either the Calling Party hung up, the Called Party hung up, or Other. Other is a call processing error occurring in either the calling party’s system, the called party’s system, or within IntelePeer’s Network.
Disconnect DescriptionBelow are the definitions reasons why a call may have disconnected; however, these values are subjective based on which party disconnected the call.
Average Message Size DescriptionMessage size is the number of characters within a single message. A single message has a limit in the United States of 160 characters when sent with Single-Byte Character Encoding, and 70 when set with Double Byte Character encoding (Emoji or Chinese).
SMS Type Description
For more information on types of SMS and use cases, visit the SMS documentation here.
Total Sent Messages DescriptionA Sent Message is a message IntelePeer sent on for delivery to the terminating mobile carrier.
Total Attempted Messages DescriptionAn Attempted Message is a message that was received by the Atmosphere® but is not sent on to the customer (inbound messages) or terminating mobile provider (outbound messages) because of an error. For more information on the types of errors, see Internal Error and Inbound Failed Message Descriptions below.
Total Internal Error Messages DescriptionAn Internal Error is an attempted message failing due to an IntelePeer server error.
Total Inbound Failed Messages DescriptionAn Inbound Failed message is an attempted message which received an error from the customer side. Inbound Failed errors could be any one of the following: Telephone number not registered to the customer, connection error to the customer application, HTTP timeout, no set webhook, bad or illegal webhook.
Average Actions Per Flow Description
An action of a SmartFlow is each incremental step a customer takes inside of your SmartFlow. For example, each node in the below screenshot is an action. If a customer hangs up once reaching the Menu Tree, the number of actions taken was two (the ICALL and MENU_TREE nodes). If the customer heard the audio play, the number of actions is three (the ICALL, MENU_TREE, and AUDIO nodes).
Call Event Action Name Description
The action name of what produced a phone call from SmartFlows. An Inbound call is a call to your SmartFlow. An Outbound Dial is an action dialing out to a different phone line. A Transfer is a call transferring to a different phone line.
For more information on SmartFlows Actions, see their functionality and definitions here.
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