Atmosphere® Insights Glossary

This page includes definitions of terms you will find in your Atmosphere® Insights Dashboards.

Voice Dashboard Terms

Disconnected By Description

Disconnected Party can be either the Calling Party hung up, the Called Party hung up, or OtherOther is a call processing error occurring in either the calling party’s system, the called party’s system, or within IntelePeer’s Network. 

Disconnect Description
Below are the definitions reasons why a call may have disconnected; however, these values are subjective based on which party disconnected the call.

  • Busy – Called Party’s phone line is occupied and unable to complete the call. 
  • Call Successful – The call completed without error. This does not necessarily mean that the calling and called parties were connected. For example, if a given call status is ‘incomplete’ but the disconnect description shows ‘Call Successful’ the calling party hung up before the call connected to the end user. 
  • Forbidden – Access prohibited, or authentication required error. IntelePeer doesn’t accept device registrations.  
  • Not Found – Calling Party is attempting to dial a number that does not exist or is unallocated. 
  • Service Unavailable – 503 – Error occurs when a server in the call stream is unavailable, due to a resource constraint. This could be in the caller, called party, or IntelePeer network.
  • Temporarily Unavailable – Subscriber or called party is unreachable at the time of the call. 
  • Timeout – Error occurs when a server in the call stream fails to respond to a request within a timeframe. This could be in the caller, called party, or IntelePeer network.
  • User Abandon – Calling Party hung up before being connected to the Called Party or a voicemail system.  
  • Other – Represent multiple error codes that don’t often occur. If you are experiencing a large percent of incomplete calls with the Other disconnect reason, please contact customer support. (Incomplete calls can be found on the Call Completion Status widget and the reason for the incomplete calls in the Disconnect Widget).
Messaging Dashboard Terms

Average Message Size Description
Message size is the number of characters within a single message. A single message has a limit in the United States of 160 characters when sent with Single-Byte Character Encoding, and 70 when set with Double Byte Character encoding (Emoji or Chinese).

SMS Type Description

  • Long Code is a standard 10-digit phone number than can be text-enabled.
  • Toll Free number is a 1-800 number that has been text enabled.
  • Short Code is a 5-6 digit number used for any type of A2P messaging.
  • An Alpha-numeric sending ID is typically used to send text messaging Internationally. These codes can only send messages and cannot receive.

 

For more information on types of SMS and use cases, visit the SMS documentation here

Total Sent Messages Description
A Sent Message is a message IntelePeer sent on for delivery to the terminating mobile carrier.

Total Attempted Messages Description
An Attempted Message is a message that was received by the Atmosphere® but is not sent on to the customer (inbound messages) or terminating mobile provider (outbound messages) because of an error. For more information on the types of errors, see Internal Error and Inbound Failed Message Descriptions below.

Total Internal Error Messages Description
An Internal Error is an attempted message failing due to an IntelePeer server error.

Total Inbound Failed Messages Description
An Inbound Failed message is an attempted message which received an error from the customer side. Inbound Failed errors could be any one of the following: Telephone number not registered to the customer, connection error to the customer application, HTTP timeout, no set webhook, bad or illegal webhook.

SmartFlows Dashboard Terms

Average Actions Per Flow Description

An action of a SmartFlow is each incremental step a customer takes inside of your SmartFlow. For example, each node in the below screenshot is an action. If a customer hangs up once reaching the Menu Tree, the number of actions taken was two (the ICALL and MENU_TREE nodes). If the customer heard the audio play, the number of actions is three (the ICALL, MENU_TREE, and AUDIO nodes). 

Call Event Action Name Description

The action name of what produced a phone call from SmartFlows. An Inbound call is a call to your SmartFlow. An Outbound Dial is an action dialing out to a different phone line. A Transfer is a call transferring to a different phone line. 

 

For more information on SmartFlows Actions, see their functionality and definitions here