Atmosphere® CPaaS Quick Start Guide

Getting Started

The Atmosphere® CPaaS Portal is home to phone number ordering and management, account management and access to CPaaS applications.

 

The menu at the top-right corner has options to view and manage your profile, view your plan details, and logout.

 

 

The left-side navigation menu has everything you need to use the platform. You’ll see links to the Home page, your home for helpful documentation links; the Dashboard, for analytics; number management and ordering; inbound communications automation with SmartFlows; and outbound campaign communications with Engage.

 

 

 

Your very own phone number!

All accounts are automatically assigned a phone number right out of the box. You can use this to send campaigns using Engage, in applications that use the SMS API, and, for Pro and Enterprise users, deployed SmartFlows. Find your number on the My Numbers page in the Phone Numbers table, right here:

 

 

Engage your audience with a campaign

Use your new number to start engaging customers with simple voice and SMS notifications in Atmosphere® Engage.

 

In the left-side navigation, look for the megaphone icon on the bottom to open Engage.

 

You will need a .csv file with your contacts, including at least one ‘Phone’ field. Click the ‘New Campaign’ button to start your campaign and fill in some details: (for more help, follow the instructions in the Atmosphere® Engage Quick Start Guide).

 

When you finish building your campaign, enter the number you ordered in the Atmosphere® Portal as your caller ID number to use it in your messaging. Simple as that!

 

Receive calls and messages with a SmartFlow

With its drag-and-drop visual flow design canvas, SmartFlows is the most intuitive, low/no-code way to build new customer experiences and automate manual tasks.

 

Open SmartFlows by clicking the flow icon in the left side navigation. The first page is a brand-new Flows library.

 

Click the blue plus sign ‘Add New’ button (near the search box on the top right) to start building your first flow. You can start a flow from scratch or choose from one of our pre-built templates to learn about how SmartFlows works.

 

All users can create and save flows to explore what’s possible in Atmosphere® SmartFlows. Professional and Enterprise users can launch and assign flows to a number to see them working live.

 

Check out the Atmosphere® SmartFlows Quick Start Guide to get going! To dive deeper into SmartFlows’ functionality, review more documentation here.

 
Review CPaaS Data from your Insights Dashboard

 

Click the Dashboard icon to open your Insights analytics dashboard, where you can view metrics related to your use of the Atmosphere® CPaaS platform. For more information about how to use Insights, check out the our Insights documentation.

 

Integrate with the Atmosphere® SMS Messaging API

All of our plans come with full access to the SMS API. This is a great way for those with technical chops to quickly start coding solutions that integrate SMS communications into applications and workflows.

 

These links will help you get started:

Using the SMS APIs from the Atmosphere® Portal
Basic API Conventions