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Leverage Atmosphere® SmartFlows Artificial Intelligence (AI) capabilities to virtually assist customer interactions. Omnichannel AI Bots provide quick customer responses, across multiple languages, through bidirectional virtual conversations over voice or SMS. AI bots are commonly used to kick off initial interactions before sending customers (and data collected during the conversation) to an agent. For example, a customer could interact with a bot to provide basic information such as name, address, phone number, and then be passed to an agent to complete the transaction.
For more information about Atmosphere® AI bot capabilities check out the links below:
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