The current world crisis presents new challenges for contact centers and customer service teams. Employees have transitioned to a remote and virtual workplace, customer inquiries have increased or have to be managed with a decreased staff, and frequent communications are more important than ever.
Between remote employees, a feeling of uncertainty, and a need for more frequent internal communications, HR teams have an increased workload. Managing the impacts of the current global pandemic puts more strain on HR departments who are still trying to keep up with their normal tasks.
Easily send out one-time notifications or automate campaigns to let your audience know of important business updates.
Set up workflows to detect the initial interaction then distribute to an automated service or live person.
Offload the work of answering FAQ-style questions or handling basic tasks to chatbots or automate processes.
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