Our customer service team is known for providing highly personalized support, creating close relationships with customers, and helping in ways that go beyond what is expected of them. It is often because of this level of support that customers choose our company over the competition.
When customers call our Network Operations Center with an issue, there is no hold time and they immediately speak with a live engineer who is trained and knowledgeable to solve the problem. Unlike others in the industry, our agents do not follow scripts, and customers do not have to wait for a call-back or transfer to reach the person that can help them. One point that we are most proud of is that the team is willing to assist customers even if the problem they face is not related to the IntelePeer network. If the problem is unrelated to our network, our team will stay on the phone and guide the customer until the problem is resolved.