Vendor Manager

Position Responsibilities

• Manage voice and data network infrastructure and changes
• Lead the Ingress and Egress Vendor management including relationship, performance improvement and
• Critical roles include managing and reporting on network and vendor health, status, and performance
• Financials, surcharge avoidance and monitoring
• Inbound Vendor Capacity Monitoring and Augment/ Change Actions
• Outbound Capacity Monitoring and Augment/ Change Actions
• Internal Capacity Monitoring and Augment/ Change Recommendations working closely with Engineering
• Vendor Performance Monitoring and Trending
• Key Advisor to vendor additions from a quality and product selection standpoint
• Manage customer issues and seek improvements and remedy as needed on the Contact Center Network

Requirements

Education:

• Associate’s required; Bachelor’s degree preferred or related industry experience.
• 10 Years network or telecom experience

Expertise & Experience:

• • Extensive experience in a telecommunications NOC and Business environment
  • Detailed networking protocol analysis and writing
  • SIP, SoftSwitch, IP, VoIP, ticketing process and procedures
  • Local, Toll Free and DID number origination and administration
  • Use of network monitoring equipment such as Sonus EMS, Empirix Hammer, Wireshark, SmokePing, and Unix monitoring scripts to include Ad hoc reporting.
  • Working knowledge of IP routing

Competencies:

• Extensive and skilled Excel capabilities pulling formatting reports to include lookup and pivot tables to format and present data to management for collective decisions.
• Ability to understand all needs of both the business, customer and vendor/ supplier
• Very strong technical, troubleshooting, and problem solving skills
• Very strong reporting and analytical skills to determine network health and welfare
• Sound judgment around complex issues
• Strong organizational, prioritization, and documentation skills
• Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over any medium (phone, email, instant message, video, screen sharing, etc.)
• Exceptional attention to detail
• Team player who is willing to go above and beyond to help others and instruct at will to further the team mission
• Self-motivated, proactive, resourceful and deep intellectual curiosity
• Positive, professional attitude and ability to interact effectively with internal and external customers and establish and maintain effective working relationships in cross-functional and team environment
• Reacts quickly and adapts to changes in priorities, circumstances, and direction
• Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment
• Strong MS Office skills, including Word, PowerPoint & Outlook with a heavy focus on Visio and Excel