Sr. Account Manager – Telecom (East)

Sr. Account Manager – Telecom (East)

Remote

As a key member of our Account Management Team, the Sr. Account Manager is responsible for working hands on with the Channel Team and the Regional Directors in developing and growing the overall account base. This position is listed as in the Denver area, but could be also performed remotely from anywhere on the west coast.

Position Responsibilities

  • Desire to build and optimize the post-sale customer relationships daily, while driving customer satisfaction
  • Become a main point of contact for the customer account base
  • Perform day to day management of accounts in the region and have complete awareness, daily of the top accounts activity
  • Upsell and cross sell into customer account base to attain quota
  • Accurately forecast Sales & Revenue expectations
  • Provide timely, detailed and accurate reporting to internal and external audiences.
  • Champion customer needs/concerns from the account base to the Director of Account Management and across the internal departments
  • Other duties as assigned
 

    Requirements

    Education:

    • Bachelor’s degree in related field highly preferred

    Expertise & Experience

    • Top performer of driving growth in Sales revenue through an account base
    • Establishing strong relationships with customers and partners to align on the overall approach in supported regions
    • Complete understanding of IntelePeer’s product set and the competitive marketplace that exists for IntelePeer
    • An understanding of Customer Success Management and how to adapt to daily activity
    • Demonstrated ability to interact daily with customers at all organizational levels.
    • Excellent communication skills and strong work ethic; a self-motivated team player
    • Ability to build a comprehensive Account Plan to facilitate deeper/wider relationships in assigned accounts
    • Proficient in customer relationship management (CRM) software. Strong in Salesforce, Microsoft Word, Excel, PowerPoint, Outlook and understanding of Customer Success (CSM)
    • 5+ years’ experience in account management and customer experience
    • Strong experience in the Telecommunications Industry with knowledge of SIP trunking, Unified Communications, cloud-based communications for the Enterprise and Contact Center market

    Competencies

    • Superior verbal and written communication skills
    • Willing and able to accommodate travel when needed
    • Astute interpersonal relationship management
    • Positive, professional attitude
    • Quality- and customer-service driven to consistently delight customers
    • Strong initiative, self-motivated, proactive, and resourceful
    • Utilizes strong organizational and prioritization skills
    • Team player who is willing to go above and beyond to help others
    Apply Now