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Solutions Engineer

 

Solutions Engineer

 

New York, Chicago, DC

Intelepeer is expanding the team to meet the growing demand for voice services in the CPaaS market and we’re looking for a strong candidate with background in software and API development to join the team. You’ll work on both new and existing voice services clients in US and International markets.


As the primary technical resource for the field sales force, the Solutions Engineer of Enterprise Sales will drive and manage the technology evaluation and activation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. In this role the selected candidate must be able to identify all technical issues associated with their assigned accounts to ensure complete customer satisfaction through all stages of the sales process while establishing and maintaining strong internal and external relationships though out the sales cycle.

Position Responsibilities

  • Be a technical owner for new clients from qualification to go-live
  • Own the solution design and implementation prior to a transition to the Customer Success team
  • Recommend the right solution. Ensure customer delight during onboarding by being a trusted advisor by also recommending industry best practices
  • Review, voice networks and make recommendations to industry best practice SIP designs.
  • Experience and understanding of API development.
  • Qualify the Customer requirement and IntelePeer’s ability to deliver a Solution
  • Support the sales process with Proof-of-Concept, Demos, response to RFPs
  • Identify market trends based on customer discussions and relay that to Product Management and Engineering teams
  • Contribute and assist with creating content libraries. Create any technical documents that may be required on a case-by-case basis
  • Conduct technical and product training for new recruits

 

Requirements

Education:

  • B.S in Computer Science or Telecommunications highly preferred

 

Expertise & Experience:

  • Communications Technology (SIP, ICE, TURN, STUN, NAT, WebRTC) experience
  • Experience working in channel sales, white label, and/or service provider markets
  • Solid understanding of Microsoft Lync features and sales/deployment methods, sales and implementation in hosted telecom and contact centers, SIP & TDM trunking, enterprise voice routing, and existing carrier offerings
  • Demonstrated ability to interact with customers at all organizational levels, influence and collaborate across organizational boundaries, and submit timely, well-written RFPs and reports
  • Experience with Contact Center infrastructure to include the following applications: Telephony Server/PBX, Automatic Call Distribution, Interactive Voice Response, Outbound Dialers, Call Recording and Advanced Toll Free Services
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook
  • Proficient in customer relationship management (CRM) software; SalesForce preferred
  • Experience and working knowledge of API’s in technologies such as Java, Python, PHP with an experience of working in technical presales roles for a cloud offering.

 

Competencies

  • Superior presentation skills
  • Willing and able to accommodate sporadic travel (20-30%)
  • Outstanding verbal and written communication skills
  • Organized, analytical and creative in approach to eliminate sales obstacles
  • Self-motivated with a positive, professional attitude
  • Team player within a technical organization with a rapidly expanding customer base
Join us!

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