The Intelepeer Contact Center Solutions Architect is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Intelepeer solutions, which results in customer success in the post-sale. The Solution Architect leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.
The Contact Center Solutions Architect role is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. Utilize their technology background to lead the consultative discovery of the client/prospect’s business goals, objectives, and challenges and to translate them into effective technology solutions.
The Solution Architect plays a leadership role, by analyzing business processes and requirements, presenting related solutions, and driving the business case and financial justifications.
*You will be traveling 20%-35% of the time for this role