Senior Project Manager

Position Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Successfully manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Recognizes being a team player is the way to get ahead and has a positive outlook on project performance and success
• Assures collaborative and collective responsibility has an impact on project goals, objectives and performance
  

   

  Key requirements for success in this position include:

• Ability to coordinate and collaborate with Fortune 100 clients and their project teams
• Internal coordination across departments: Product, Development, Engineering, Operations, Legal, Marketing, Quality Assurance and Sales
• Executive level communication of status, risks & issues, and resource needs

Requirements

Education:

• Bachelor’s degree or higher, preferably in the fields of computer science or engineering

Expertise & Experience:

• 12+ years’ experience in project management
• 10 years of experience working in a contact center environment
• Proven work experience in project management for product delivery in the telecommunications industry
• Working knowledge of voice services products, SIP Trunking, SIP registration and SBCs, Unified Communications, and contact centers
• Strong knowledge of contact center technologies and solutions such as: PBX, ACD, IVR, CTI, CRM
• PMP certification is a plus

Competencies:

• Solid organizational skills including attention to detail and multi-tasking skills
• Superior verbal and written communication skills
• Willing and able to accommodate travel when needed
• Excellent client-facing and internal communication skills
• Positive, professional attitude
• Strong initiative, self-motivated, proactive, and resourceful
• Team player who is willing to go above and beyond to help others
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Strong working knowledge of Microsoft Office