Portal & Facilities Administrator (Onboarding Specialist)

Portal & Facilities Administrator (Onboarding Specialist)

Denver, CO

At IntelePeer, we deliver critical, cloud-based communications you can build on with Voice, Messaging, Analytics, and Multi-Channel Applications. We make it easy to connect to and use our platform with any service or application from anywhere in the world. Our products are backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.
As a key member of our team, the Portal & Facilities Administrator provides prompt and professional support to customer to address and resolve time-sensitive transactional support requests related to Portal Administration, Sales, and Billing. Key requirements for success in this rold include:
-Demonstrated success attaining and maintaining a comprehensive understanding of departmental and customer goals, problems, and needs at the executive, departmental and project levels.
-Excellent verbal and written communication and interpersonal relationship skills with demonstrated ability to serve as an effective liaison between the customer, IntelePeer’s Operations and Provisioning Teams at different levels within the customer’s organization.

Position Responsibilities

  • Know & provide guidance on IntelePeer’s Onboarding process
  • Work with customer information databases and reporting systems
  • Learn, maintain complete knowledge and understanding of and provide guidance on IntelePeer’s Facility order process
  • Gather information from internal work groups and disseminate that information back to the customer
  • Coordinate complex customer Move, Add, Change, Delete activity
  • Monitor and manage customer Service Level Agreements
  • Other duties as assigned
  • Know & provide guidance on IntelePeer’s Onboarding process
 
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