Partner Success Manager

Position Responsibilities

• Support the success of the assigned region(s) by developing successful partnerships
• Create Trusted Advisor relationships with principal/stakeholder contacts within assigned Partner base
• Recruit and sign up new profile Partners within assigned region(s)
• Develop Partner Success Plans for key partnerships inclusive of mutual commitments toward sales, revenue, marketing, and training/enablement objectives
• Partner Training and Onboarding
• Coordinate and deliver training and onboarding programs for Partners to ensure sales readiness for company products and processes
• Coordinate and deliver training updates for Partners on new product offerings and related processes
• Provide timely and consistent feedback loop to leadership on go-to-market strategy, products, and partner programs
• Facilitate funnel development and lead generation via day–to-day activities, including regular meaningful exchanges with Partners in assigned territory
• Champion Partner needs and coordinate with internal groups (sales engineering, product, etc.) during the onboarding and training process
• Travel as needed to support Industry/Partner/Virtual events (Enterprise Connect, QBRs, Sales Kickoffs, etc.)
• Accurately forecast Recruitment, Onboarding, & Development lifecycle of assigned Partners using Salesforce and other provided PRM tools
• Provide timely, detailed and accurate reporting as requested by management to include daily/weekly updates into Salesforce dashboards
• Strengthen relationships with Channel Influencers and Master Agent associates in region(s)
• Leverage technology and social media tools provided by organization (including LinkedIn Navigator, SalesDirector.ai, and IntelePeer Partner Portal)
• Other duties as assigned
  

  Education

• Bachelor’s degree in related field highly preferred

Expertise & Experience

• 2+ years’ experience in channel management (channel sales, partner development, or like role)
• 5+ years’ experience in the Technology Industry (SaaS, CCaaS highly preferred)
• Demonstrated track record of success: meeting and exceeding sales and revenue growth targets, interacting with partners or customers at all organizational levels, negotiating and closing skills, influencing and collaborating across organizational boundaries.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Proficient in Virtual meeting tools; WebEx Meeting preferred
• Proficient in customer relationship management (CRM) software; Salesforce preferred

Competencies

• Superior verbal and written communication skills
• Ability to conduct compelling presentations (virtual, live, small & large groups)
• Astute interpersonal relationship management
• Positive, professional attitude
• Quality- and customer-service driven to consistently delight customers
• Strong initiative, self-motivated, proactive, and resourceful
• Strong organizational and prioritization skills
• Team player / good corporate citizen

This position may have access to Protected Data.