Number Administration Specialist

Position Responsibilities

• Process, coordinate and follow-up on porting activity for Local DID, International DID and Toll Free orders
• Process new order activity for Local DID, International DID and Toll Free
• Troubleshoot e911 order issues and confirm ALI records
• Point of contact to resolve customer inquiries for porting and sustaining local number issues
• Point of contact for Sales Team to coordinate assigned customer projects and overall management of their project within the team
• Responsible for managing carriers to ensure timely responses, maintaining order SLAs
• Responsible for managing customer expedites and escalations with the carriers for the porting
• Provide exceptional customer service to both internal and external customers

Requirements

Education:

• High School Diploma or G.E.D.; Associate’s or Bachelor’s degree preferred

Expertise & Experience:

• 2+ years Telecom industry experience in local number portability; carrier management, VOIP, networking, etc
• Experience in customer service
• Experience in and understanding of CRM, Neustar and Carrier Service Dashboard/Portal and the database sources involved a plus
• Prior experience in provisioning LSR’s & LNP orders a plus

Competencies:

• Prior experience in provisioning LSR’s & LNP orders a plus
• Understanding of SMS/800 and Toll Free porting processes a plus
• High degree of accuracy and attention to detail
• Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over the phone
• Ability to succeed in a diverse and fast-paced start up environment, with often shifting priorities.
• Self-managed, motivated, proactive, and resourceful
• Demonstrated ability to multi-task the handling of phone calls, emails, order schedules, and trouble tickets; and meet critical timelines and schedules
• Ability to provide exceptional customer service to both internal and external customers
• Team player who is willing to go above and beyond to help others
• Positive, professional attitude
• Must be willing and able to be flexible for on call work, including weekends and nights