Number Administration Specialist

Number Administration Specialist – Denver, CO

IntelePeer is seeking a Number Administration Specialist for the LNP team, working in a fast-paced start up environment. The candidate will be an integral part of the LNP team, managing moderate to complex orders though all phases of the order processing, providing an industry leading customer experience.

Position Responsibilities

Process, coordinate and follow-up on porting activity for Local DID, International DID and Toll Free orders
Process new order activity for Local DID, International DID and Toll Free
Troubleshoot e911 order issues and confirm ALI records
Point of contact to resolve customer inquiries for porting and sustaining local number issues
Point of contact for Sales Team to coordinate assigned customer projects and overall management of their project within the team
Responsible for managing carriers to ensure timely responses, maintaining order SLAs
Responsible for managing customer expedites and escalations with the carriers for the porting
Provide exceptional customer service to both internal and external customers

Requirements

Education:

High School Diploma or G.E.D.; Associate’s or Bachelor’s degree preferred

Expertise & Experience:

2+ years Telecom industry experience in local number portability; carrier management, VOIP, networking, etc
Experience in customer service
Experience in and understanding of CRM, Neustar and Carrier Service Dashboard/Portal and the database sources involved a plus
Prior experience in provisioning LSR’s & LNP orders a plus

Competencies:

Prior experience in provisioning LSR’s & LNP orders a plus
Understanding of SMS/800 and Toll Free porting processes a plus
High degree of accuracy and attention to detail
Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over the phone
Ability to succeed in a diverse and fast-paced start up environment, with often shifting priorities.
Self-managed, motivated, proactive, and resourceful
Demonstrated ability to multi-task the handling of phone calls, emails, order schedules, and trouble tickets; and meet critical timelines and schedules
Ability to provide exceptional customer service to both internal and external customers
Team player who is willing to go above and beyond to help others
Positive, professional attitude
Must be willing and able to be flexible for on call work, including weekends and nights

Join us!