Number Administration Specialist
Denver, CO
IntelePeer is seeking a Number Administration Specialist for the LNP team, working in a fast-paced start up environment. The candidate will be an integral part of the LNP team, managing moderate to complex orders though all phases of the order processing, providing an industry leading customer experience.
Position Responsibilities
- Process, coordinate and follow-up on porting activity for Local DID, International DID and Toll Free orders.
- Process new order activity for Local DID, International DID and Toll Free.
- Troubleshoot e911 order issues and confirm ALI records
- Point of contact to resolve customer inquiries for porting and sustaining local number issues.
- Point of contact for Sales Team to coordinate assigned customer projects and overall management of their project within the team.
- Responsible for managing carriers to ensure timely responses, maintaining order SLAs.
- Responsible for managing customer expedites and escalations with the carriers for the porting.
- Provide exceptional customer service to both internal and external customers
Requirements
Education:
- High School Diploma or G.E.D.; Associate’s or Bachelor’s degree preferred
Expertise & Experience
- 2+ years Telecom industry experience in local number portability; carrier management, VOIP, networking, etc.
- Experience in customer service.
- Experience in and understanding of CRM, Neustar and Carrier Service Dashboard/Portal and the database sources involved a plus.
- Prior experience in provisioning LSR’s & LNP orders a plus
Competencies
- Prior experience in provisioning LSR’s & LNP orders a plus
- Understanding of SMS/800 and Toll Free porting processes a plus
- High degree of accuracy and attention to detail
- Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over the phone
- Ability to succeed in a diverse and fast-paced start up environment, with often shifting priorities.
- Self-managed, motivated, proactive, and resourceful
- Demonstrated ability to multi-task the handling of phone calls, emails, order schedules, and trouble tickets; and meet critical timelines and schedules
- Ability to provide exceptional customer service to both internal and external customers
- Team player who is willing to go above and beyond to help others
- Positive, professional attitude
- Must be willing and able to be flexible for on call work, including weekends and nights.